You can vote for the LaGuardia Airport bathroom in the America’s Best Bathroom competition here. Next, check out the Top 10 Secrets of LaGuardia Airport.Fiorello Henry La Guardia ( / f iː ə ˈ r ɛ l oʊ l ə ˈ ɡ w ɑːr d i ə/ born Fiorello Enrico La Guardia, Italian pronunciation: December 11, 1882 – September 20, 1947) was an American attorney and politician who represented New York in the House of Representatives and served as the 99th Mayor of New York City from 1934 to 1945. In fact, they’ve been quite the hit on social media and we’re also seeing positive comments from both surveys and direct feedback from passengers interacting with our team….Since opening the new concourse, we are actually getting phone calls praising the new restrooms!” But more importantly, the feedback from our guests has been overwhelmingly positive. Sandford concludes, “As for the restrooms, we are very proud of these.
The new bathrooms are an important element of the Project Clean Initiative created by the Port Authority in 2018, which aims to understand the condition of every bathroom across the agency, and upgrade them where necessary.” To that end, the bathrooms at LaGuardia have been meticulously designed with travelers’ ease and comfort in mind.
Photo courtesy LaGuardia Gateway Partners.Ī Port Authority spokesperson told us “LaGuardia Airport will soon be home to dozens of world-class amenities and concessions to enhance the customer experience from curbside to gate.
Inside the new Terminal B at LaGuardia Airport. Glass has been added to the terrazzo floor, to reflect and disguise water droplets. Each wash bay has a side-lit individual mirror, for a hotel-like feel. Lighting has been an important part of the design process as well. Designing sans corners is a technique pioneered more than a century ago and can be seen in the abandoned hospitals on Ellis Island. The sinks are trough-style with a raised counter, avoiding inset sinks that often get flooded with water and make them unusable for putting bags or other items. There isn’t a single corner on the floors of the bathroom and the terrazzo floor actually curves up 6 inches to prevent the collection of dirt and germs. There are also small design details the traveler probably won’t notice but make a big difference. Photo courtesy LaGuardia Gateway Partners
The operator and builder of the terminal, LaGuardia Gateway Partners, is also analyzing passenger trends that allow them to identify correlations between when planes are boarding and use in restrooms, and adjust resources as needed. Tracy Sandford, Senior Director of Communications at LaGuardia Gateway Partners told us, “For example, we have timed air fresheners based on estimated usage during certain times of the day, ensuring the right amount of spray for the busiest times in the concourse.” A mobile inspection tool called Smart Inspect allows staff to to take photos, create work order tickets, and create dashboards for tracking, which helps custodial teams target where to clean. The Port Authority reports that overall satisfaction, as measured by the feedback buttons, on the new bathroom at LaGuardia has improved to above 93 percent, increasingly almost 10 percent since the new concourse opened. This information is reported back to the operators, who see it on monitors and on their cell phones, and can then deploy custodial staff accordingly. Through a program called FeedbackNOW, bathroom users give their opinion by pushing a button to indicate level of satisfaction (green (excellent), yellow (okay), or red (negative)). New technology is also incorporated for a better user experience.